Playstation FAQ


Why are the lights on my Strikepack lit up but I can’t map and use an Action Button / Paddle?

The cable may not be connected properly. Detach the cable from the Strikepack and reconnect it to the Strikepack, ensuring that the cable is pushed in all the way. Even though it lights up, it can still be poorly connected.

Why is my Strikepack not detected in the Updater Tool/Mod Central?

Ensure that the Strikepack is detached from the controller when plugged into the computer. Ensure that your antivirus/firewall/vpn is disabled and that your computer is fully updated, including all optional updates. Try another USB port or computer if possible. Try the Windows driver fix HERE. If the issue persists, contact support at:

Why is the Updater Tool telling me there is a Network Error?

You have an outdated version of the Updater Tool; download a new version of the Universal Updater HERE. If the issue persists, disable your antivirus/firewall/vpn and reboot your internet modem/router.

Why won’t my Headset work with the Strikepack?

If you have a CM00082/83 Strikepack, only the following Headsets are compatible: Astro A40, Astro A50, Turtle Beach Headsets (for the corresponding console), and HyperX Cloud II.

If you have a Series 2 Strikepack/CM00085 or Strikepack Eliminator/CM00114, you will need to be using an official model CUH-ZCT2 controller for any 3.5mm wired headset compatibility. This controller can also be identified by the strip on the touchpad that passes through the lightbar colour.

Why do my friends hear an echo/feedback when I’m using the Strikepack?

If you have a Series 2 Strikepack/CM00085 or Strikepack Eliminator/CM00114, we recommend setting the PlayStation® Microphone Input to 1 or 2 notches from negative.

My Strikepack keeps randomly disconnecting my controller during gameplay; what do I do?

If you experience this issue, please contact support at:

My USB cable is broken and I don’t have any that fit the Strikepack; what do I do?

There are a few options available to you including contacting support at: if you are within warranty, or purchasing a new cable from our website. Please do not modify the Strikepack as this will void your warranty.

Does my Strikepack need to be plugged in or can I just plug it into a USB power plug?

DO NOT plug the Strikepack into the mains under any circumstances as this is likely to damage the device and void your warranty. The Strikepack is a wired lag free device and it is designed to have a wired connection directly to the console at all times.

What is the difference between the Strikepack Dominator and the Strikepack Eliminator?

The Strikepack Dominator has 2 Remappable Paddles, whereas the Strikepack Eliminator has 4 Hyper Response Remappable Action Buttons.

Does the Strikepack work in PC or mobile gaming?

PC gaming is unsupported. Mobile/Smartphone gaming is unsupported. The Strikepack is designed to only be used for PS4™ gaming. If you get anything working beyond that, that is up to you. Our support team cannot offer any assistance with this.

Does the Strikepack come with MODS?

The Strikepack comes with a basic suite of MODS called FPS Standard. These MODS are completely optional and you can just use the device for Action Button / Paddle mapping if you wish.

I play flipped (I use LB/RB for aiming and shooting) and my MODS are not working; what do I need to do?

This applies to the FPS Standard 2.0 built-in MODS; the Strikepack has its own setting that handles flipped functionality. Please follow the instructions in the Strikepack manual to enable flipped, and keep your in-game controls on default instead of flipped.

How do I subscribe to MOD Pass?

For any MOD Pass enquiries, please refer to the MOD Pass website HERE.

How do I access MOD Central on a Mac?

MOD Central does not have native support for the Mac; you will need to use Bootcamp or Parallels to install Windows 10 if a Mac is your only option.